Frequently Asked Questions

1. Who is CCTreats Cake Studio?

We're a cake studio based in Kent, specialising in luxury wedding and bespoke celebration cakes. Our online shop is an extension of the studio, offering handcrafted treats, signature cake collections and luxury gifting.

2. How do I place an order?

Browse our collection, select your favourite products and complete your order securely at checkout. You'll receive an email confirmation once your order has been placed.

3. How much notice do I need to give?

We recommend ordering at least 7 days in advance. Some products may require additional notice or have specific pre-order dates, as shown in their listings.

4. Can I personalise my order?

Selected products offer personalisation options. For fully bespoke cakes or special requests, please contact our main studio directly.

5. Do you offer collection and delivery?

Yes. Collection is available from our studio in Ebbsfleet, Kent (DA10). UK postal dispatch is available for all products.

6. Are your products suitable for people with allergies?

Our kitchen is not allergen-free. We handle wheat (gluten), milk, eggs, nuts and other allergens, and cross-contact may occur. Please contact us before ordering to discuss any allergies or dietary requirements.

7. How should I store my cakes and treats?

Storage and freshness guidance will be provided with your order. We recommend following these instructions to enjoy your products at their best.

8. Can I cancel or amend my order?

Please contact us as soon as possible. Changes and cancellations depend on your order's preparation stage and our cancellation policy, without affecting your statutory rights.

9. Can I send an order as a gift?

Absolutely! Our cakes and treats make lovely gifts for birthdays, celebrations, thank-yous or simply treating someone special.

10. What ingredients do you use, and how do you approach sustainability?

We believe quality starts with good ingredients. We carefully select ingredients for their flavour and quality, with a focus on responsible sourcing, thoughtful packaging and reducing food waste wherever possible. Our approach is to create with care, making more considered choices for our products and the environment.

11. What is your food safety and hygiene rating?

CCTreats Cake Studio is proud to hold a 5-star Food Hygiene Rating. We follow strict food safety and hygiene practices to ensure our cakes and treats are prepared, handled and packaged with care in a clean and safe environment.

12. How can I contact you?

We're happy to help with product enquiries, bespoke requests or order assistance.

 

Website: www.cctreats.co.uk

WhatsApp: +44 7546 538664

Email: hello@cctreats.co.uk

CCTreats Cake Studio | Tasty Luxuries.